This isn’t a rant. And I see all the other service fee threads are closed, and I wasn’t about to spend days reading the personal attacks and circular logic to try and find this answer.
I have emailed CS, but I went to place an order today using my personal balance. Money that I’ve earned through gigs and half already paid 20% on, and received another 20% service fee.
Is this accurate? Are sellers now forced to pay 40% on their earned income if they want to re-use it to give back to the platform? Not to mention Fiverr now getting 60% because they’re taking 20% more from the seller I’m buying from. That seems like a ponzi scheme to me…
I read the ToS:
“Service fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover administrative fees. As of May 2018, the current fees assessed to the total purchase amount are $2 on purchases up to $40 and 5% on purchases above $40. When purchasing from your shopping balance (resulting from any credits or refunds) you will not be charged a service fee. Funds returned to your balance from cancelled orders will not include service fees paid.”
Not sure what they classify as credits or refunds, but if I read correctly, earlier it says that any refunds will not get the 20% fee reversed, and if credits were money from sales, then 20% has already been removed from that.
Am I making any sense? Please tell me that I’m being stupid and that CS will take care of the bug that’s there…
P.S. Forum gods I apologize if this is a duplicate thread!