Fiverr Community Forum

Reporting a bug in the service fee

This isn’t a rant. And I see all the other service fee threads are closed, and I wasn’t about to spend days reading the personal attacks and circular logic to try and find this answer.

I have emailed CS, but I went to place an order today using my personal balance. Money that I’ve earned through gigs and half already paid 20% on, and received another 20% service fee.

Is this accurate? Are sellers now forced to pay 40% on their earned income if they want to re-use it to give back to the platform? Not to mention Fiverr now getting 60% because they’re taking 20% more from the seller I’m buying from. That seems like a ponzi scheme to me…

I read the ToS:

“Service fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover administrative fees. As of May 2018, the current fees assessed to the total purchase amount are $2 on purchases up to $40 and 5% on purchases above $40. When purchasing from your shopping balance (resulting from any credits or refunds) you will not be charged a service fee. Funds returned to your balance from cancelled orders will not include service fees paid.”

Not sure what they classify as credits or refunds, but if I read correctly, earlier it says that any refunds will not get the 20% fee reversed, and if credits were money from sales, then 20% has already been removed from that.

Am I making any sense? Please tell me that I’m being stupid and that CS will take care of the bug that’s there…

P.S. Forum gods I apologize if this is a duplicate thread!

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Sadly it’s not a bug. :frowning:

We do have to pay a service fee now, even if we’ve got a balance from selling, also even though the ToS hasn’t been updated to reflect this.

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If it’s not a bug they should update the TOS. But surely something’s wrong if they’re taking more money from the buyer than their TOS says they will.

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You’d think so, but there have been so many posts about it recently, it must be a ‘thing’ rather than a bug?

Here’s a link to the first time (I think?) it was mentioned:

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Only funds from a cancelled order are not subject to the processing fee. Any other purchases incl. your Fiverr balance is subject to the processing fee.

I was a bit confused too but was able to get confirmation from staff. Hope that clears it up.

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Bummer… really discourages me from buying from other Fiverr sellers…

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I just heard that besides the $2 service fee charged upon buying a gig, buyers are getting charged another $2 when adding an Extra to the order after the order was placed :scream:

So it’s critical to add any Extras on checkout, not afterwards, to avoid additional service fees.

If this one is not a bug either, then it’s one heck of a scheme!

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That sounds like it should be ‘written in big’ somewhere woofy so everybody can see it! :slightly_smiling_face:

Apologies to Judge Rinder BTW.

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It is a bad effect on Seller, Because if buyer order me cost $5 and that jobs is not value of $5, and if we ask from client to for extra then surely the client will refuse to pay extra and surely they will ask for refund,
So in the result if we cancelled the order then we will lose the ranking of our gig also our profiles,
And if we hire someone else to do it, if they agree to do it with $5, then here is a scenario,
We buy gig $5 and we receives only $4, and then we buy it again from another seller that wroth me $7…so it means we lost $3,