If you have any suggestions then they would be most appreciated.
I was going along just fine with Fiverr with a 5 star rating and glowing reviews for my private investigations gig.
I had moved up to being a level one seller, and then I lost that level one as I had ignored some spam messages from some teenagers in the UK that were pranking me under different usernames.
Basically because it affected my rating based on response times or in that instance, no response on their second attempt to prank me.
In another case, I had to request that I cancel an order for a buyer (mutually agreed upon), because I simply could not help this person out.
Again I was punished this time for my order completion rate was affected.
By the next month (Feb 15, 2021) I had gotten my level one seller rating back, and along came a buyer from the Netherlands that gave me a brief for an investigation. (To find who was behind an Instagram account that was harassing them etc). It was a suspected Moroccan associated situation.
So I diligently went to work on this investigation and uncovered who the people were behind this activity and I found out who they were.
I sent my report to the buyer (delivered my work), and specifically identified people and media related to them.
Then the buyers says that they already know about these people.
Why would the buyer not disclose all of that information in the initial brief? They said that they suspected that it was someone in Morocco, but they had no proof?
I gave them proof.
They then wanted to cancel the order after I had spent several hours working on this rather complicated investigation.
I think that they took me for a ride to be honest. They got the info they desired but didn’t want to pay, so to speak.
Rather than have them write me a bad review or dealing with such nonsense, I decided to cancel the order.
And now my Gig completion rate is down to 88% which is going to affect me yet again with my over all ratings.
Surely a mutual agreement to cancel a Gig, should not affect a Seller’s ratings?
If I booked my car in for work with a mechanic, and the mechanic accepted the booking, and then upon my arrival, the mechanic said, sorry, your vehicle is a diesel and we are not diesel mechanics. But try the workshop down the road as they specialise in diesel engines. Should that first mechanic be punished on Google Reviews etc because I did not specify that my vehicle has a diesel engine? Absolutely not! I would have said that I was sorry I didn’t mention that and thanked them for the direction to the other mechanic’s down the road.
Today I have woken to see an order placed by someone in the U.K for an investigation. My Gig, clearly states that buyers should message me before making an order. In fact, I have typed that in CAPITAL letters on my Gig description.
I like to discuss a buyers needs with them and assess if I can perform the tasks requested, which generally keeps everyone happy.
Now I have a situation where someone is asking about something that I likely can not help them with, and I should have the right to refuse the order gracefully and without harm to my reputation on Fiverr… Is there and option for this situation?
And on a slightly different subject. I live in Australia, and I get messages from people all around the globe on different time zones. Most humans sleep 8 to 10 hours a night. So if someone messages me at 11 PM my time, and I don’t reply until 9 AM my time, all of a sudden I getting a 10 hour response time, which can also affect my ratings as a seller.
Surely a Do Not Disturb (Sleeping time) could be enabled in the system. Not a true “Do Not Disturb” but a grace period that allows for when someone is usually asleep.
Does that make sense?
If anyone has any suggestions on how I can gracefully refuse or cancel orders without it affecting my ratings on Fiverr then it would be most appreciated.
Thank you in advance.