Yes, I know this is probably been discussed many times. But what is the best course of action for the following? This is a little different.
A client who has ordered from me before placed an order. By mistake I checked the order in the app, and accidentally clicked “Skip requirements”. However after 2 days of trying to contact my client, no cigar.
Do I ask customer service to cancel it? Or should I ask them to stop the clock? or both.
My metrics are at 100% right now and obviously don’t want this to become late!. In the past clients have come through at the 11th hour, but with 16 hours left I doubt they will this time. Don’t want to wait until it’s too late. What do you suggest?