Fiverr Community Forum

Requirements skipped

I got order,but requirements skipped and now the order is in progress yet the buyer has not provided the requirements.

She sent me this message

hello the order is cancelled as i was also trying to add my card but I sent a message to customer service so I will see if this can be resolved. I was trying to speed things up instead waiting on pay pal but they sent the oder straight to pay pal which will not go through because the funds aren’t in there yet.

Please help.Thank you.

Thanks

5 Likes

Her problem. If the order did go through, she already paid. You are not responsible for her having money in thhe bank account. Insist on doing the order. She will get a charge back anyways, but that doesnt have anthying to do with Fiverr.

1 Like

Thanks for your feeback.After discussion she asked me send me custom request.Now this is probelm from their side.

Please tell me,If order will not gp through from buyer.It will effect on my order completion rate?