Backstory because it IS the Ranting Pot…
A couple weeks ago, I received this message from a potential buyer:
“Hello, I need my paper in by today 8 PM EASTERN TIME. I purchased a gig from someone and it is over due (I purchased it 5 days ago). My paper is due in 7 hour. Can you help me please? It is less than 2 pages.”
I said that wouldn’t be a problem, and it wasn’t. I had her proofread paper back to her in 6 hours at no extra charge. (I would have charged extra if had it been a particular inconvenience or if I had orders in front of hers, but that wasn’t the case.)
She responded a couple hours later requesting a cancellation because “My tutor said it still has grammatical errors.”
I rejected her request and told her that her tutor was incorrect. (Not especially professional, but it caught me off guard.)
At this point, I was curious and irritated, so I turned detective and visited her profile. Color me shocked, she’s got a PhD in Professional Writing from Harvard. Of course she does. Now I’m kicking myself for not bothering to do check her profile out before I welcomed her order since she’s an obvious pants-on-fire-liar-face. Lesson learned.
Two days later, she initiated another cancellation, this time saying, “Was not done correctly. I had to purchase from another seller”
Well, I know that’s , so I responded with “It was done exceptionally well, and I’ll be happy to provide the Fiverr Support Team with screenshots of your document before and after editing, complete with time stamps, so they can judge for themselves. Furthermore, according to Fiverr’s Terms of Service, which you agreed to upon sign up, ‘Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.’ Thanks so much for understanding.”
After that, nothing. The order automatically completed. Since then, I’ve been waiting for the review to drop, and today it did!
“Biggest Scam Ever! The Seller did not edit anything. I would never recommend gig to anyone. I asked for a refund and the Seller declined multiple times. The Seller was rude, and dishonest. WORST”
Sooooo… naturally, I want to respond with my own review, but I don’t want it to come across badly to potential buyers reading it. Here’s where I would really appreciate your feedback. How do either of these sound?
The only truth in the buyer’s review is that I did decline her request for a refund multiple times. I have the unfortunate habit of expecting payment for my services, even when they only cost $5.
“Projection: the attribution of one’s own ideas, feelings, or attitudes to other people or to objects; especially : the externalization of blame, guilt, or responsibility as a defense against anxiety” -Merriam-Webster.com
I could go with a generic I’m sorry you weren’t happy with my service, but 1) that’d be a lie and 2) it doesn’t address any of her accusations.