Responding to buyer feedback


#1

Hi All -
New to fiverr and received my first customer feedback (yay!) - but cannot seem to find the link or function to reply back to their feedback. I see seller responses to buyer feedback on other user pages, but cannot find a way to do this for my own account. Any guidance is appreciated!
-April


#2

Hi there,

If you open up the completed order and scroll to the bottom, you will see below the customers feedback a field for you to respond to said feedback with your own rating and review.

When a customer leaves a review, the order will also be shown on your To Do list with a thumbs up icon to the left and a RATE NOW button over on the right. Clicking the RATE NOW button will open up the order and allow you to review your buyer.

Tom


#3

Great job explaining!