Responding to Messages - stuck in a loop!


#1

I don’t know if I’m going to like this new response time metric Fiverr has just implemented. Every time I get a message - even as part of an on-going conversation - I have to reply to it. Even if the last message is just to say, “Okay, thanks!,” and the buyer doesn’t need a response, the system STILL tells me that I have to respond to it.



THAT’S STUPID.



I mean, it’s an infinite loop! Imagine that there are two sellers having a conversation about an order one placed with the other - the system would never let either one of them off the hook because it would insist on a response from one or the other every time!


#2

Has Customer Support clarified how the system works yet? Replying to any message received will be tedious affair… I would rather spend my time working on sth productive.


#3

Really? Because the system doesn’t tell me any such thing. This is what I get:



"The order countdown is now ticking …

Don’t waste your time reading this message …"



I keep my responses to a minimum and focus on delivering the work instead. That’s what really counts towards your average time, mine is “3 Days On Average” for all my gigs.


#4

I’m not talking about orders, I’m talking about just messages. For example, I’m chatting with a buyer/seller on Fiverr who ordered a gig with me, and then we got to chatting about other stuff long after the gig had finished and been reviewed. Now, everytime I get a message from this client it’s part of the same conversation thread in my inbox and we can’t even send a “last word” message to each other without the system being like, “Oh, hey - that’s a message. You have to respond to it, dummy.”


#5

You’ll be posting a lot of “No… Thank You!..”


#6

Reply to @landongrace: Yeah, no kidding - I already created a quick response for it, lol


#7

So…the response tracking does want us to respond to every single message from buyers/other users? Not just the first ones or the…I don’t know…relevant ones?


#8

Some messages don’t trigger the “RESPOND NOW!” prompt, but others do - in particular, messages that are part of a threaded conversation that began with an order. It’s possible they’re already working out these bugs, but yeah… damn looping craziness.


#9

Agreed. I put out a custom request, and got quite a few useless convo’s, and replying to spam just makes it worse. But of course I have to reply to it to keep my rating. I left two of them, and my response time went from 1 hour to 16 hours, even though I respond to most customer convo’s in less than 10 minutes.


#10

No, I didn’t even bother putting in a ticket. Unless other people are still having this problem as of today, I think it’s been resolved. I had one day of this damn loop, but it hasn’t repeated since.


#11

Reply to @jamesbulls: what if the same user contacts you again, like a week later? will the counter start back up? Or is it just the first time you EVER talk to a particular user, and once you respond to them your response will never be tracked again. It really is pointless if you ask me!


#12
customrapsongs said: Reply to @jamesbulls: what if the same user contacts you again, like a week later?
That was the exact scenario that caused the problem in the first place. But it seems to have been fixed, so I'm not going crazy about it anymore.


#13

I don’t know… doesn’t seem fixed to me. My response rate just went from 100% to 50% because I had a bunch of conversations that the buyers ended. I feel like I stuck in a bad movie where we keep bowing to each and no one knows how to break away. Stupid.


#14

This was bothering me at first too, but I do think they’ve fixed it. No longer stuck in the loops! I’m now at 100% response rate even if I haven’t responded to the last couple of messages yet. Which could also be a mistake, but maybe they’ve figured out some way to tell when a conversation is just “over.” That would be some pretty smart technology, actually!


#15

Reply to @writerlisaz: My hope would be that they’ve set it to only track whether or not you answer the very first message a user sends you. Otherwise, you will have to go back and forth into infinity to keep your percentage at 100% (especially if the other person is doing the same thing!).


#16

Reply to @writerlisaz: Yesterday I was at 100% with around 6 unanswered messages. Today I’m at 88% with 0 unanswered messages. I can’t win. :frowning:


#17

Reply to @muse_m: hahaha


#18

As far as I’m aware, @emasonwrities is correct in saying that it’s only the first reply you do to a new message that counts towards your responsiveness percentage. They stated this when the new system was put in place.