Fiverr Forum

Responding to messages


#1

I keep dropping levels, because apparently I am not responding to messages. My stats say that I have only responded to 56% of inquiries, but I have responded to every single message I have received, except for the tail end of one conversation with a potential buyer who was being rude.

What are the rules about this? Is there some sort of time frame involved?


#2

You’ve got to reply within 24 hours of getting a message for the first time from somebody - if you don’t it counts as being unanswered and goes against your percentage.


#3

Make sure you respond to the spam messages. It sucks, but I’ve learned from experience. Just reporting it and not replying tanked my RR in the past. So, I always reply back with something even if it’s just an emoji (:rage:)


#4

Yes, I agree. Just make sure to answer every message.


#5

Thanks everyone! That makes sense. Oh, the spammers… :frowning: