I know this topic has been brought up before (the last thread was almost a year ago but didn’t have much engagement) but was still curious as to how often/not often other sellers respond to reviews.
Personally, I respond to each and every review I receive. I see it as just a common courtesy and token of appreciation. Of course, doing so means that many reviews sound quite similar, and interchanging positive adjectives on good experiences gets a bit repetitive! On less-than-perfect experiences, I write a brief synopsis of how the order progressed and if any issues were ever communicated.
From the many other seller gigs I’ve looked at since starting Fiverr, it seems most sellers fall into 3 categories: never responding, only responding to very negative or very positive experiences, or always responding.
I can understand all 3 practices. For a seller who is simply slammed constantly with orders, responding might be a luxury that is unwarranted. For sellers who don’t want to seem robotic or repetitive, they may decide to only respond occasionally. Then there are the rare sellers who seem to ENJOY writing responses and write tiny, yet in-depth stories.
Any thoughts on the practice?