Responds Time & rate Problem

[jaduanik]

Hello Dear
I have a big problem. My Responds Time is automatic from 1 hour to 2 hours Where I did not receive any message. Same My Responds rate is automatic from 90% to 86%…It’s My big problem.
So please help and suggest me.
Thanks
Yousuf

[uk1000]

If you’ve checked all your message folders (check all) and you think the response rate it is showing is incorrect (ie. you responded within 24 hours to a higher percentage of messages you’ve received in the last 60 days - or flagged them as spam within 24 hours or they were automatically flagged as spam) you can contact support via a support ticket and ask them to check it and if necessary they could run a fix which would correct your response rate (and/or maybe response time if that’s incorrect).

[j6nyc6]

If you’ve checked all your message folders (check all) and you think the response rate it is showing is incorrect (ie. you responded within 24 hours to a higher percentage of messages you’ve received in the last 60 days - or flagged them as spam within 24 hours or they were automatically flagged as spam) you can contact support via a support ticket and ask them to check it and if necessary they could run a fix which would correct your response rate (and/or maybe response time if that’s incorrect).

last 60 days

This is the key phrase you should examine.

[arty182925]

no need for making multiple same threads… And like it is mention above, it is based on last 60 days

[jaduanik]

Sir, Thank You So much