Don’t get caught out on response rate by paying attention to the message in chat saying you have a fiverr order and answer there instead
I have recently been caught out by what I consider to be an awful problem with the fiver user interface and a recent feature they have included on all chat messages once you have active order
If a buyer has contacted you before ordering but then goes aheads and orders and its the first time they have ordered from you YOU MUST ANSWER THIS MESSAGE even though the user interface is instructing you not to do so
For something so important as the response rate to be affected when you have answered in the chat for the order within the 24 hours in relation to the chat in inbox, and then explain that to support where you are told nothing can be done, seems very off to me!
I would say something this badly designed is verging on deliberately there to trick us sellers so that our response rate will go down
Please spread this news to all sellers to ignore the message saying reply in order and first reply with a quick reply to say yourself to all buyers that they must chat in the order.
Another example of poor user interface design from Fiverr