My Response Rate has been at 89% for a long time. This has, among other things, meant that I have been dumped from level 2 to level 0. This means of course that I get less Buyer Requests and Fiverr decides which ones I get and they have chosen to give me Buyer Request categories that relate to one of my least used gigs! (In the good old days, I sent over 1600 responses to Buyer Requests - Have a semi-automated system to make sure my responses are great!) Apparently this is is automatic choice so there is nothing I can do about it. My growing business has all but disappeared - after years of building it up.
First of all it is not clear with the response rate that you have to reply within 24 hours - it only becomes clear when you have not done so - and it is too late then.
Because of my professional type gigs, sometimes messages do not need to be answered immediately. But now I always acknowledge them.
I had a guy who was using Fiverr to message me - lots of messages. I usually replied to multiple messages with a single message. WRONG. I now suspect that every message has to be replied to. So if someone sends you 10 messages in say an hour, then you have to send them 10 messages back.
This particular guy had never actually bought a gig off me and so I cannot block him.
SO GUYS AND GIRLS - answer your messages within 24 hours and if they send multiple messages, make sure you send the same number of messages back again
Pain - I know.