I am concerned because I’m showing a low response rate (79%) despite replying to every message I receive. I do have several clients who will send 4-5 messages in a row, each line sent as a different message, which I then reply to in one message. Is this what’s causing my low response rate?
Here’s what I mean:
9:33am Client - “Hello”
9:35am Client - “My name is so and so, I saw you on Fiverr search or elsewhere you advertise for Fiverr”
9:36am Client - “I’m interested in X gig”
10:45am Me - “Hello, let me tell you about the gig, this is what it’s all about, how it works, what is needed, etc.”
11:30am Client - “I’m interested in that”
11:32am Client - “This is my unique situation…”
11:45am Client - “Should anything be done about my unique situation other than the standard gig?”
1:50pm Client - “I would also be interested in Z gig. Can you do both?”
4:00pm Me - “Based on what you’ve said I would suggest these gigs and can make a custom order for you to save a bit of money on both”.
4:30pm Client - “Great thanks”
7:30pm Client - “I have ordered”
7:35pm Client - “Do you need more information?”
8:30pm Me - “I think I have all the information I need. Thank you for ordering I’m working on it now.”
9:00pm Client - “Thanks again”
9:02pm Client - “I appreciate it”
9:05pm Client - “I’ve been worried about this so much”
11:35pm Client - “Also can I ask about another custom idea similar to gig Y but not entirely?”
11:38pm Client - “Here’s what I’m looking for…”
11:50pm Client - “I can give you more detail about it next week”
11:55pm Client - “I get my pay then so I’ll order it then”
8:00am Me - “Okay, if I understand what you’re asking for I’d recommend this…”
Could this be affecting my response? If he/she types 5-6 messages at a go do I need to respond 5-6 times also? His/her questions are being answered and I am responding in a timely manner.