Hello, guys! I am a new fiverr seller. Made around 15 sells in a month, so I’m quite happy with the results. I was more than happy with fiverr and I tried my best to maintain 100% on everything, was online all the time so that I can give response in the span of an hour and my response rate was awesome, until a couple of days ago. The situation is pretty absurd in my opinion and here is how it went: A seller DM’d me, asking me if he can order. As I was writing a reply to him 15 minutes later, he already ordered and messaged me in the “Order” section, and me trying to give him a pleasent experience and not wanting to spam the hell out of him with 2 messages (1 in inbox and 1 in the order section) I just followed him and responded in the order, as he had more questions there and it was the more appropriate way to handle the situation. The next day I wake up to 94% of response rate and it sucks, as I responded to him on time and I never left a buyer hang more than an hour.
TL;DR - Buyer sends me DM, but orders immediately after that. We continue our communication trought the Order section. I responded to him literally 15 minutes after his first DM. Next day I get 6% lower response rate.
Also, I tried to contact Customer Support, but they apparently can’t manually change the rating.