My response rate went from 98% to 97% after 1 day. I have no idea why. There are 2 unresponded message from after 24 hours, but it was a conversation taht didnt need to be responded. I dont need to respond to a client after they say " nice thank you".
My question is do I have to be the last person to reply to the message, even though its something taht doesnt need to be replied to?
Me: Have a nice day
Customer: you too, thank you
ME: " do i reply?"