My everything was 100% but now suddenly my response rate is showing 50% rather than 100%. Why it is happening wether I never got late to reply my customers. And will it affect my profile? If yes then how I can improve it because it is showing in red color rather than green.
Have you contacted support? It may be a glitch.
Go and check for Unread messages, if any. Although you don’t have to reply to the spam messages but filter your messages by “Unread” and see for any message to which you haven’t replied.
I received a spam message 2 days before I remove it from spam messages to read message bby thinking it would really spam and did not replied to that.