yesterday I found out my response rate dropped to 75% even if I did respond to every single message I recived. I have the doubt that it could depend from a message that I recived few days ago, but I wasn’t able to respond because when I opened it there was written: " name can no longer be contacted. This will not affect your response rate. " but since this message my response rate dropped.
Since it’s not my fault, and it shouldn’t be affecting my response rate, is this bug fixable?