Fiverr Community Forum

Response rate dropped bug?

Hi there,
yesterday I found out my response rate dropped to 75% even if I did respond to every single message I recived. I have the doubt that it could depend from a message that I recived few days ago, but I wasn’t able to respond because when I opened it there was written: " name can no longer be contacted. This will not affect your response rate. " but since this message my response rate dropped.
Since it’s not my fault, and it shouldn’t be affecting my response rate, is this bug fixable?

Thank you!


You can contact to Fiverr customer support. They can fix it for you


Thank you so much, I contacted the customer support and let’s hope it’s fixable!