In the 2 weeks that I have been active on Fiverr, I have only received spam messages where the “buyer” wanted me to speak to them outside of fiverr or they wanted to offer a job outside of fiverr. The first couple of messages I responded to within few hrs declining the buyer and reminding them of the Fiverr TOS and I reported them as well.
The last message that came in few days ago, I was unable to respond to that message initially because it was already flagged and it just showed a notification at the bottom that I cannot respond to this message as the Trust and Safety department is reviewing it (or something along those lines). The reply option was completely disabled. So I was under the impression that the Fiverr team is going to take care of it and there is no need for me to take any further action. I checked the message several times within the 24 hr period and still there was no option to reply/report as it was under review.
However, as I was looking at my inbox yesterday, I realized that the flag by the trust and safety team was removed from that message and I could now respond. I never got the notification or an update though that the message was no longer flagged and it’s awaiting my reply. So I just responded to them yesterday and then reported the message.
But I see that my response rate is now 67%!! I just don’t understand why I am being penalized when I couldn’t even reply/report the message within the 24 hr deadline and the Fiverr team itself failed to flag a scam/spam message even after being under review. It just doesn’t seem fair.
So I contacted CS and after going back and forth with them explaining the situation in detail, this is the latest response I get from them.
Thanks for following up.
I am sorry that you feel this way.
I’m afraid that if you do not have a screenshot and/or a video confirming that there was no option to reply nor to mark the message as spam, we will not be able to assist you with this request, since we are not experiencing any issues with this feature.
The ratings you are seeing are correct,
Thanks for understanding.
What a f*****g joke!! “Not experiencing any issue with this feature” LOL. So CS is clueless about how their own platform works when a message is under review by their OWN TEAM! Clearly you can’t Trust the trust and safety team to flag an obvious spam message. But I’m supposed to take screenshots/videos of every message that comes through so I can “prove myself” when Fiverr drops the ball? This is BS!
Has anyone else experienced something like this? And how does this affect my gigs showing up on searches etc?
Rant over. Thanks for listening.
- Frustrated Newbie