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Response rate dropped even though i replied to all new messages within 2 hours or so

my response rate dropped a few percent even though i replied to all new messages, so now its got me thinking do you need to reply to every single message even when the conversation has finished i know people say that you only need to reply to new messages to increase response rate then why is mine dropping? which also cause me to be demoted, i just dont know what is going on.

As long as you respond one time, you are OK. I would contact CS, I had to contact them at least 3 times when I first started due to “low” response rates. They just reset the metric.

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yeah i have contacted CS about response rate in the past and they didn’t do much for me, but ill give it another try!

Same happened here. I have to reply even the conversation has finished