It happened to me as well - not once, but three times now. I didn’t submit a ticket to Customer Support on the first one, but I did on the second one and it’s been open since then with no updates.
Here is what they wrote:
"Thanks for the information. I’m creating a technical ticket for our Fiverr Tech Team. They will review your support request ticket #1694801 and work on resolving the issue for you. This may take some time to resolve on our end, but we will keep you updated on their progress.
Once the issue is resolved, one of our support team members will update this request with the feedback received from our tech team. Thanks for your patience with this technical issue, and we apologize for any inconvenience this may cause you."
It has since been over 1 month and my response rate after 3 of these + 1 spam report went down to 84%.
I told them I understand it takes time to fix this bug, but at least they should fix our response rate. No answer at all.