wgcproductions Posted July 5, 2015 Share Posted July 5, 2015 Hi Everyone,I was hoping to get some reactions on the newish response rate feature. I thought this was a neat idea at first but I’ve grown to dislike it. In the past two weeks I’ve noticed my response rate drop considerably, which is weird because I respond to all incoming messages from clients. Then I realized, “OH! I get messages from spammers sometimes and ignore those!” Thus explaining the significant drop in response rate. Personally, that upsets me. I don’t want to respond to users abusing the message box system, so I get penalized for it? I don’t think this feature should continue to be an accurate representation within a sellers analytics. Thoughts? Link to comment Share on other sites More sharing options...
fastcopywriter Posted July 5, 2015 Share Posted July 5, 2015 I answer spammers with “thanks not interested,” if they reply, I ignore that message. My rating varies between 99% and 100%. Link to comment Share on other sites More sharing options...
misscrystal Posted July 5, 2015 Share Posted July 5, 2015 My rating has been stuck on 97% no matter what I do. I spend many hours answering questions each day but am now usually giving a pretyped generic response, since I am much too busy to devote as many hours as I have been doing to this.I do like the feature though and understand the need to promptly answer questions, but there are only so many hours in a day. Link to comment Share on other sites More sharing options...
luckygutsy Posted July 5, 2015 Share Posted July 5, 2015 My response rate is low for the same reason. I get spam – I reply politely declining – they reply – I ignore them. Therefore I haven’t replied. Several of my buyers have commented on how well and frequently I communicate with them, but my official response rate is still very low. Link to comment Share on other sites More sharing options...
fonthaunt Posted July 5, 2015 Share Posted July 5, 2015 I use a canned response the first time as well, but if they reply, I click report instead of ignoring it. I have no patience for spam, I admit. [-X Some people might call that too harsh. My response rate usually stays at least 99%. Link to comment Share on other sites More sharing options...
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