Alright, when a buyer contacts me through messages, i always reply him back almost immediately. Recently i directly received an order that arrrived in my messages and found that the buyer has started a conversation with me over the order chat. When i went to reply to him on the messages page, fiverr has prompted me ti teply to the buyer on the order chat instead of the messages. Even though i teplied to the buyer and everything was ok, my reposnse rate was highly affected from 100 to 80 percent because i didn’t reply on the message but instead i replied on the order chat.
This seems very unfair because the fact is, i replied to the buyer intime.
Would any one please help, if this can be fixed
Sorry for the long message.