Don’t know how my response drastically reduced to 75% in one day? Does anyone have an idea about how this system is working?
Check all inboxes if any unread new message.
there is none in the box
It may have updated over the last 60 days, but i see your average response time is 1hour (which is great) You may have missed a message and its counted on the system.
Thanks for the info how can I improve this statistics in future?