I was at 100% and nearly every day, my response rate goes down by 1%. The thing is I answer each and every message I receive AND I answer a vast majority of inquiries within 15 minutes to three hours. The longest time I have taken to respond is about 8 hours.
So why does the response rate keep on decreasing?
It’s honestly quite frustrating. I don’t like being penalized when I’m not doing anything wrong.
Has this happened to anyone else?