My response rate just lowered, from 98% to 88%. I respond to every single message, so I don’t understand why it would lower like this. I know it only takes into account the last 30 days, but even messages that someone sent to me and immediately deleted I respond to. I have no unread messages, My response time is 1 hour on average, and have Fiverr on my phone so I know to never miss a client.
It just lowered, so it would have had to have been a client within the last day or two, but nothing. I responded to them all. There were two that I didn’t respond to when I first started, but that was so long ago that it doesn’t even factor in the last 30 days.
So this has to be a bug. Is this happening to anyone else? Or are there ghost messages in my inbox?