Exactly… or if it’s clearly a spam message/account you can just write ‘hi’ and your response rate won’t be affected.
The RR is automatic, BUT, if you do have a good argument for them fixing yours, they will. I had my response rate do just as yours did for ONE message! ONE! I was at 100% and took a day off (for shame!) and missed one message - OK, I am not going to say it wasn’t my fault - went down from 100% to 94% due to that one message being missed. A few days later, I get a SPAM message which got flagged by others (as I am sure they were spamming everyone with their nonsense), so, the message got moved to my spam folder, I couldn’t reply to it, and it took me from 94% to 86%! I was like, “NO WAY!” I wrote to customer service and explained what happened and if they could kindly check my response rate, as I think I was being punished for not being able to answer a spam message which had been already tossed in my spam folder (I wouldn’t have even seen it had I not known to check all folders for missed messages!) I was very pleased when not only did they check it for me, but, they returned my percentage to the 94% it was the day before. They answered and fixed things within 24 hours. So, it either depends on HOW you ask or WHO gets your ticket! I was just glad it got fixed, as I was not at fault for this spam message. Those spam messages can really mess your account and level up! This happened to about 2 days before the evaluations last month!
thanks. They first told me it was 2 I missed, but I showed them that the 2nd one was answered within 12 hours. The problem is that I went on vacation and stopped getting orders before that. So my inquiry rate went down. As this is the denominator in the equation, the one inquiry I missed a month ago created a lower RR. I went back and forth with customer service and they finally just send - We are sorry you are unhappy with this. Like I said, I understand the importance of answering your inquiries, but missing one should not have a huge impact if you’ve been a good customer for years. It should not affect your status. Perhaps there should be a grace every 6 months or a year where one missed inquiry does not affect your status. I know though that after another 60 days it will disappear.
This was the first one I’ve missed in 3 years. Sometimes things happen. It was an honest mistake.
I’ve had my ‘Out of Office’ on as I’ve been back and forth in hospital and I still received a message from a new buyer wanting me to do a job for them. Do you know if you’re penalised for not responding quickly even when you have your status set to away?
Yes you are
You need to make sure that you ticked a box that you don’t want to be able to receive new messages from clients when you are setting up out of the office
If you don’t want to work with a buyer all it takes is one simple message of “Sorry I cannot help you with this project [insert reason here]”, then your response rate is not affected.
I totally agree! I’ve had $5 order buyers who turned into long-term buyers and hundreds of $$. You just never know.