I am really confused.
I got demoted 2 days ago from Level 2 to Level 1, based on my ‘Response’ rate dropping to 83% because we’d failed to reply to every one of an absolute deluge of answers we received when asking for an illustrator for a job we needed doing.
We routinely answer our buyers every time we get an enquiry and although we though to be penalised in this way, was a bit unfair, we’ve sucked it up and carried on, determined to answer absolutely every time ANYONE messages us about ANYTHING.
What concerns me is that since adopting this blanket answering policy, my response rate dropped again to 82% yesterday and to 81% today. I am completely out of ideas why this is happening and am worried that I’m going to lose yet more status on Fiverr due to what seems like glitch or an unfair set of parameters.