Hi! The past month I’ve started receiving more and more orders and now use Fiverr daily. One hour response time and 100% response rate, as it should be with any seller.
Then this morning I see that my response rate has dropped to 89%. I’ve checked all orders and messages and can’t find a reason to this sudden change. Only two things happened yesterday:
Yesterday I blocked a guy who messaged me about creating an account on Upwork. He was blocked automatically at first but I was unsure why so I unblocked him to see what he wanted. As soon as he started talking about Upwork I said “now I know why you were blocked as spam” and immediately blocked him again.
A larger order was automatically marked as “complete” this morning. The buyer has not replied and the last message is my order delivery in the order window. In our non-order chat window, the last message is from me from when the order begun.
Neither of these should affect the response rate, which I believe takes into account activities for the last 30 days. I’m guessing Mr. spam guy could be at fault (since he is now blocked again I can’t see messages from him, but I’m assuming he has replied to my last message after I reported and blocked him).
What can I do to get my response rate back to 100?