Response rate wrong?

[saywow95]

Hi,

I’m answering all the messages I receive in a short time, but I have just noticed that my response rate is 77%, how that can happen?

(I’ve checked all my messages in the last 30 days and found that I responded to all of them)

Thank you.

[muhammadfaheem0]

Looks like a bug. Another seller was reporting the same a few days ago. Simply contact CS and ask them to fix it. I believe they will do it for you if everything is fine from your end.

[Guest didaralam274]

It also happened with me then i contacted with the customer support! They fixed it!

[saywow95]

Oh ok thank you guys !

[jcrounsevo]

The same thing happened to me. I respond to all my messages within 1 - 4 hrs and definitely within 24 hrs. My response rate dropped to 88% and since has risen to 92%. I never bothered to get CS involved but if it happens again I definitely will.

[mariokluser]

It’s a bug. Before I repeat myself, read my explanation in one of the many other posts on that topic.

[saywow95]

I contacted the support and they fixed the problem, my response rate is now 100%. Thank you !

[backlinks_index]

Hi,

I’m answering all the messages I receive in a short time, but I have just noticed that my response rate is 77%, how that can happen?

(I’ve checked all my messages in the last 30 days and found that I responded to all of them)

Thank you.

Hi,

I’m answering all the messages I receive in a short time, but I have just noticed that my response rate is 77%, how that can happen?

(I’ve checked all my messages in the last 30 days and found that I responded to all of them)

Thank you.

ok good luck boy.

hehehe

[humanissocial]

Looks like a bug. Another seller was reporting the same a few days ago. Simply contact CS and ask them to fix it. I believe they will do it for you if everything is fine from your end.

Thank you! I’m going to contact support to see if they will fix my response rating. It’s very inaccurate. Definitely looks like a bug, I agree. @saywow95, did support change this for you?