Fiverr Forum

Response rate wrong?


#1

Hi,

I’m answering all the messages I receive in a short time, but I have just noticed that my response rate is 77%, how that can happen?

(I’ve checked all my messages in the last 30 days and found that I responded to all of them)

Thank you.


#2

Looks like a bug. Another seller was reporting the same a few days ago. Simply contact CS and ask them to fix it. I believe they will do it for you if everything is fine from your end.


#3

It also happened with me then i contacted with the customer support! They fixed it!


#4

Oh ok thank you guys !


#5

The same thing happened to me. I respond to all my messages within 1 - 4 hrs and definitely within 24 hrs. My response rate dropped to 88% and since has risen to 92%. I never bothered to get CS involved but if it happens again I definitely will.


#6

It’s a bug. Before I repeat myself, read my explanation in one of the many other posts on that topic.


#7

I contacted the support and they fixed the problem, my response rate is now 100%. Thank you !


#8

ok good luck boy.

hehehe