Fiverr Community Forum

Response time automatically increased

I dont know what’s wrong with the response time, I have no unread msg ,I replied everyone with in 1 hour,
then why my response time keeps increasing day by day , (Currently 112 hours) .
Please suggest me what should I do now.

If you’re sure it’s wrong you can contact Fiverr support at the link below and ask them if they can fix it (they should be able to if it’s wrong).

https://www.fiverr.com/support_tickets/new

It takes into account all first messages received in the last 60 days so if you’re sure there’s no messages that took you a long time to respond to in the last 60 days (or you are sure the average isn’t anywhere close to 112 hours) I’d contact them.

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yes I am sure I reply back with in 1 hour and max 2 hours.

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Check your spam folder? Maybe there’s a message you missed. If there is, verify that it’s spam and mark it as such.

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Though a missed message wouldn’t affect the response time, only the response rate. It’s the response time that’s too high.

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Spam didn’t effect response time… :slight_smile:

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Yeah, that’s my mistake. I misread the details of your post.

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