Just wanted to chat to other individuals about Fiverr’s response time algorithm. It has clearly changed as I lasted around a year and a half without being DEMOTED over a late response and now, recently, without knowing the new rules, I had 2 messages slightly over 24 hours and i was demoted an entire level (one was actually a guy harassing me but I had put off reporting him as i was busy with orders and wasn’t sure what to do).
I was a level 2 seller with a perfect rating across completion and timely delivery, with a continual 5-star rating, and now I am back at level 1 over these two replies. Over a year and a half of hard work taken from me in one foul swoop, from something so trivial as a late reply. I mean, sure penalize our ratings for being late sure, but a full DEMOTION for it??
My current issue (and why I am currently livid as %$#$) is that NO ONE at fiverr can answer this for me:
I bounced back from this drop and finally hit 90% again just last week. So I felt good about getting back to level 2 hopefully in the near future. But then just this weekend it has dropped to 88% again?? And i have DEFINITELY not had a late reply. Why can no one answer this for me?? And when they do reply all they say is “you dropped a level because you had 2 late messages” but no one can tell me why it has happened again this weekend?? They never read the thread they always just reply with answers that don’t it the question.
I am just so fed up. The sellers are also constantly hurt my fiverr’s rules and buyers get away with murder. Case in point: I had a guy order the same thing three times by mistake. The only way fiverr could fix it was to label it as a cancelled order and unfortunately they “won’t be able to stop it going against my cancellation stats”. FOR A BUYERS MISTAKE??!!