Fiverr Community Forum

Retrive Account with a suspended email

Dears,
I have a friend who has asked me to contact support for the below issue in his account:
He has a Fiverr account with an email that is no longer be used. Unfortunately, he has already money held in this account and he wants to retrieve this money.

Is there any way that he can access this account and retrieve his money.

Hoe that anybody can provide an answer for this?
Thanks,
Alya Salah.

3 Likes

Unfortunately only Customer Support can assist you on this matter - we’re just simple buyers and sellers.


However, I do wonder why your friend disabled the email while they had money in the Fiverr account? Shouldn’t your friend had withdrawn the money before disabling the email address? Or maybe it was disabled by the email provider?

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The funny thing is that a person doesn’t actually have to have a fiverr account inorder to send a message to support. Your friend should contact support on their own. The only time I can contact support on behalf of someone else is if I want to fall in the same pit they fell in.

3 Likes

My friend did not suspend his account on Fiverr.
I mean the email used in Fiverr acoount is the one which is suspended. It’s related to his work that he is no longer working in. And as you know in order to contact support they are going to send verification to this email which does not have access to anymore.
Hope this is clear.

Good to know thanks… I will try this

But I never said that - if you re-read my message, I was asking why your friend disabled the Email account before withdrawing the Fiverr money :slight_smile:

2 Likes

How did your friend get his email account suspended?

According to this

he used his work email address for Fiverr, but no longer works there.

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Can he not log in to the Fiverr account? He won’t need access to the email unless he forgot his password.

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I agree that he does not need the email to login to his fiverr account.

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He was the owner of the company but the company has been closed.

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He did not disable his account. Only the work email is disabled and its the same one he used in fiverr.