I was just curious, has anyone had to deal with returning buyers who have been wonderful suddenly turning into complete nightmares? Over the past 2 months, I’ve actually had 2 returning buyers, who I’ve worked with for close to a year, completely make a 180 and get aggressive and just become a nightmare to deal with. And in both cases it was because the buyer messed up and make a simple mistake. I would stay professional and still try to work with them, especially considering our work relationship of close to a year, but both buyers escalated their issues straight to Customer Service. Didn’t care what I had to say at all.
After getting CS involved, I did have one buyer apologize to me, but in my mind it was way too late. Getting aggressive and angry with me because you didn’t check your order page for your delivery isn’t my fault. I would expect a returning buyer of close to 1 year to know how the system works by now. Did Fiverr’s interface change for them all of a sudden? I’m just really curious because it’s just weird seeing this happen all of a sudden. Has anyone else ever dealt with this because this seems like stuff that new buyers pull.