Review Feedback

[alyssa_18]

Today i got a 4.7 Rating on my GIG, its of course not a bad rating but i am trying to keep 5 star rating so i contacting the buyer and he is willing to change the feedback, now my questions is**Should i go for feedback review…?**

because It says GIG can be affected in listings and further requests…

Thanks in advance.

[Guest offlinehelpers]

You run the risk of your buyer leaving fewer stars than they did originally if you give them the option of changing your feedback. 😉

[misscrystal]

That buyer possibly meant to leave you 5 stars but since he did it on the app it only put 4.7.

Message the buyer and ask this way:

Did you intend to leave me 4.7 stars? There is a bug on the app that puts 4.7 when someone tries to leave 5 stars so that’s why I’m asking.

See what they say. If they say they meant to leave 5 stars take a screenshot of that and send it to customer support. Tell them it is due to the bug in the app when someone leaves a review.
I wish they would fix this.

[alyssa_18]

You run the risk of your buyer leaving fewer stars than they did originally if you give them the option of changing your feedback. 😉

wow that’s scary 😱

[Guest offlinehelpers]

wow that’s scary 😱

[alyssa_18]

That buyer possibly meant to leave you 5 stars but since he did it on the app it only put 4.7.

Message the buyer and ask this way:

Did you intend to leave me 4.7 stars? There is a bug on the app that puts 4.7 when someone tries to leave 5 stars so that’s why I’m asking.

See what they say. If they say they meant to leave 5 stars take a screenshot of that and send it to customer support. Tell them it is due to the bug in the app when someone leaves a review.

I wish they would fix this.

Earlier he was willing to change the feedback, but i think that’s better to confirm from him and contact CS… will do it now… Thanks

[fiyrod]

you can choose " resolve now" then send a request to change feedback to your customer then they can edit their feedback 🙂
I was like you before and CS tell me to do that 🙂