Review stays after cancellation


Has anyone asked customer support to cancel an order which buyer requested a refund for, got the order cancelled but feedback untouched because buyer did not give permission to remove it?

For me they’re saying they can’t remove it without buyer’s consent. I went through fiverr’s knowledge base and it states: “Feedback removal can be accomplished only if your buyer agrees to cancel the order.”, which he did.

What am I missing? :confused: Any similar experiences?