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#1

I have already made my first sale and got a 5- star review. even though 5 star review visible in my profile,a 0.0 review is shown for my buyers why is that?


#2


#3


#4

Why is that? :confused:


#5

Hello viranga5000 and welcome to the forum!

You should tell customer support about this. I saw what you mean.

I see on your profile it does show 5 stars but on your gig it shows zero stars.
That is a mistake that needs to be fixed!

Customer support will be able to help you if you tell them the problem.

I wish you much success here and a great future!

:slight_smile:


#6

Customer service told me to clear the browser and try again. But still the problem not fixed. I’ll contact customer service again.:confused:


#7

@viranga5000 That’s not right what they said to you.

Yes ON THE SAME TICKET! Don’t send a second ticket about the same thing, put your message on the same one you already started, even if they closed it ---- if you write another message on it the ticket (message to customer service you sent) will open up again.

If you send a new ticket about a subject they get mad.


#8

Thanks for helping me. I send another message on the same ticket as you said.:sweat:


Is this a bug? - 1 Review, 0 stars
#9

You are most welcome! I hope you get that fixed soon. Let us know here if you don’t hear from them soon.


#10

My problem is fixed :heart_eyes: thanks everyone.


#11

I’m so happy to hear it!