This latest change is just odd and unfair. Oftentimes, sellers will deal with buyers who:
A. Didn’t read the description, and once you do the work and deliver, they complain that they didn’t get what they want. So they leave a bad review.
B. Buyers who want free work, so they leave a TERRIBLE review hoping it will prompt you to cancel.
Either way, if you don’t refund them, they typically go straight to CS and if you’ve ever had a buyer stop communicating with you, leave a poor review, and go to Customer Service to tell their “sad” story of how they didn’t read your gig, didn’t communicate properly, or are just greedy, you’ll know that CS almost ALWAYS refunds them!
And now the reviews don’t even go away. It’s bad enough sellers spend their own time working on something only to have the money handed back to the buyer. Now the reviews stick?
Is anyone for this model? I always thought it was fair that buyers either left a review, or got a refund.
By the way, I almost always refund a buyer who is unsatisfied as long as they communicate with me and say what’s up. Oftentimes, though, they stop messaging or get nasty (for instance, every few weeks some buyers will come through who order my editing gig, I’ll edit for them, and then they say “oh, I wanted re-writing…”).
Just looking for opinions
P.S. I was introduced to Fiverr many months ago by a close friend who had experienced much success on here, but was leaving just as I joined because of the greedy buyers (and some greedy sellers) who ruin it.
I didn’t really believe CS would offer that many refunds considering it’s money out of their pocket, then he pointed out: once you buy a gig, the money is stuck in your account (so you have to spend it eventually, or just let it sit there). Obviously with that in mind, CS doesn’t have to worry too much about which seller it goes to, because once someone buys a gig, they’ll get their share anyways.