Hi, I just wanted to point at a problematic situation that occurred to me unexpectedly.
- delivered work ahead of schedule (the order had 4 days to be completed)
- client requested a revision
- delivered revised soon afterwards
- another revision requested
5 second revision delivered (still within the 4-days total delivery time)
- offered an extra to client with 1-day extra delivery time
- client didn’t accept the extra offer immediately - so I waited, thinking I still had time because the initial delivery was still in the process of being accepted/rejected and, second, the extra offer has not be yet accepted (why deliver something when it is not yet clear whether the customer agrees to it?)
- client accepted the extra service - this was the day when the delivery, together with the extra, was due
- within an hour of his acceptance, I got the notification that the order was LATE (lowering my completed orders stats).
- customer support says I should have extended the delivery time. The problem is, I had my work ready, so I could have delivered any time. But I didn’t know that after making an extra offer the total delivery time continues - regardless of the fact that the initial delivery was on time and regardless of whether the client has accepted this new offer or not.
I am not sure whether this happened because of an unfortunate constellation of circumstances (5 days total delivery and client responding on the fifth day), but I’ll extra careful now with offering any extras during the duration of an active order.
Just wanted to point at this situation since I couldn’t find reports of similar occurrences here on this excellent forum. Thanks.