A client of mine is requesting for revisions for a video SIX WEEKS after the order was marked as complete! It was a list of major revisions and they did not mention anything about pay. On my gig, I do mention a free revision, but of course, I meant before the final delivery - not a month and a half later.
I gave a straightforward response that I do not keep files indefinitely, and that would mean that I would have to recreate the entire video. I told them because fiverr marks an order as complete, I do not have obligation to make revisions and wished them luck. The changes felt too major and like they wanted a new video from me.
The client told me my response was cold and filed something against me with Customer Service. CS asked me to reach out to the buyer and offer a revision. I am not interested in recreating the entire video, even for the fee because I feel like the buyer was taking advantage of me, and the buyer can’t leave a bad review or tip anyway, as it’s been longer than 2 weeks. I hope Fiverr protects me because of how long this timeline has been - their revision policy page says that the buyer only has 3 days to request a revision. I’m hoping this doesn’t turn into a refund as it has been, like I said, SIX WEEKS since I made this order. I know Fiverr has burned a lot of sellers - have you had an experience like this? Am I going to lose my money I worked for?