The hits keep coming. Just last week an order had to be canceled because AFTER delivery the buyer started asking for extra work and threatened to leave a poor review. After trying to convince him, he still wouldn’t budge, so i had to accept his cancellation request and now my Completion Rate is down to 89%. Throughout the process, I kept talking to Customer support and they did absolutely NOTHING to resolve the issue, except for apologising and saying “we know it’s not your fault but there’s nothing we can do”.
Now, another rogue buyer, who has all 5-star reviews has requested revisions for the 3rd time. Just sharing the messages he sent with each revision:
- Hi. Please Give zip file for both iOS version and android version. Also Download had problem, virus scan stopped. Thanks.
It was already a zip file, and it already contained iOS and Android Versions. So he either didn’t check properly or just straight lied. Even if there was a problem with the download, he could have asked me about it instead of “Requesting Revision”. Anyway, I re-uploaded the folders. I also made a google drive link and uploaded the folders there and sent the link
Two days later:
- Hi. File will not open or download. Also there should be an iOS version and android version. If you could fix. Thanks much.
Again, iOS and Android were already uploaded. I re-uploaded a 3rd time. I shared screenshots of the iOS and Android versions that were named properly. and for 2 days straight I asked him to check now and if there is any issue, tell me so i can fix it. Because of the screenshots I sent, this time he couldn’t say “Please upload iOS and Android”. I uploaded, downloaded, and sent a screenshot as proof that everything is there and everything is downloading just fine.
After almost 3 days (exactly 1 hour before the order would have been automatically complete):
- Hi. Checking function. Thanks.
The first delivery was made on 25th Nov. The 3rd one on 29th Nov. He had ample time to check the function. Even before the 25th I had sent him multiple updates to check the function. All of you can see by now what his intentions are. Now i can’t send the delivery again because the order is appearing as late in my profile.
Yet again, I know customer support will do NOTHING at all in this matter and it sickens me to the core. So much hard work and then these guys start cheating under the protection of fiverr and we sellers are left to rot. Lost one order 2 weeks ago due to no fault of my own, and now this guy is torturing me without reason. I have repeatedly left him polite messages to which he doesn’t respond, and then suddenly just Requests Revisions. I am just so fed up of this. Have considered leaving fiver before as well due to this bullshit, but I’ve invested 2 years of my life here and done 80+ orders so now I am tethered to that and stuck here.
Can anybody please tell me what can be done about this? the mental stress due to repeated occurrences is quite demoralising