Hello guys! So, the last 2 months I had this weird experience with buyers requesting revisions then going offline. Currently, I have 4 orders that are in “Revision” status, I attempted to contact the buyers for more details so that I can redeliver a revised product, however, all of them have been offline since their initial revision request. I tried to contact them multiple times (Via inbox and through the order page) however, non of them ever got back to me. Now I’m stuck with 4 orders that are 60 + days in revision and the buyers are nowhere to be found… So my question is… What should I do in this situation?
I’m afraid that if I redeliver the file the buyers will leave a bad review because they will get charged (maybe they tried to avoid that with the revision) and that would be unfair because they did not get back to me for 2 months+. Yet, I don’t want these orders to be in revision forever and I certainly would not like to cancel them. I would’ve happily adjusted to their needs if they got back to me but the communication is pretty much non-existent at this point with them vanishing right after the revision request.
I’m stuck with this and I don’t know how to proceed. Anyone been in a similar situation? How do I solve this?