Hello there, everyone. I’ve tried to find something about this on the forums, but most of the ‘revision’ related queries are about revisions being asked despite sellers not offering revisions. Now, that is part of this, but not the important thing.
This afternoon, a buyer came to me, asking for their “Linkedi profile to be proofreaded and edited to replace better words or phrases in sentence”. After we settled on a time (24h) and a price ($5), as well as a reassurance that I know they need more than just editing and that they need to have words rephrased, I gave a custom offer.
It started off on a ‘great’ foot. They sent me a Word file instead of a Google Docs share link (even pressing the “Yes, I sent a Google Docs share link” button later), and in the requirements, they suddenly stated that they “need the grammar to be corrected, rephrase and add words”. I didn’t think too much of it at the time, ensured that they ended up sending me the Google Docs link, and started working.
Now, the document was a bit strange, filled with “out of character” boxes of red text, but due to a language barrier and a lack of instructions, I edited the boxes as well. Twice, there was only a job or education title and a box below it, without the text talking about their experience/education in between. There, I added a small note stating that I cannot edit text that isn’t there. Other than that, I rephrased and reworded sentences, fixed up their grammar, and delivered the finished document with 19.5 hours still on the clock.
A few hours later I got a notification from fiverr. Expecting an accepted delivery and a review, I was instead faced with a revision request and a message from the buyer. Now, I offer no revisions, never have, probably never will, after hearing all horror stories here. Yet they still requested it. Well, alright, surely I can fix something. Then I looked at their message.
Why are you proofreading the instruction message in red? (See the attached file). The info there is not a sentence but an instruction on how I want the sentence (above the instruction) should be edited based on my situation and voice. The instruction is a request. I am not sure, why you didn’t read the question highlight and why you proofread it too. lol
I need the content in that area (highlight in red). This is why I asked earlier do you provide adding words, rephrasing it or just proofreading? You said you do.
Now, never was ‘adding words’ discussed, since I’m a proofreader/editor, not a content writer. Even the custom offer states, “I will proofread and edit as well as re-word and re-phrase your LinkedIn profile. This includes up to 1,500 words and 24-hour delivery.”
And honestly… I’m at a loss. I sent the buyer a message, stating in a far smaller text what I have said here, but I’m not sure what to do in the meantime. Do I re-deliver the same thing? Do I go to CS? Surely they don’t want to see me after I went to them this week as well. I only have 6 completed orders, to be 7 tomorrow (and 8 if this went well), so I can’t risk a cancellation. Or can I?
Any help is much appreciated. Thank you in advance.