Even if you don’t read this forum too often, you have probably seen sellers posting how Fiverr does not have their backs. Well, this is one of such posts. I am writing this to vent my frustration and maybe serve as a warning to the rest of you all.
Today, for the first time since I started on Fiverr in 2016, I got a warning for “feedback manipulation”. Basically, I have a buyer who ordered my gig 2 times before and always rated full 5 stars but this time he rated my delivery 4 in one category. Out of genuine curiosity and willingness to improve the delivery, I asked him what he didn’t like about it, and - wait for it - turns out he misclicked. Those who experienced this before don’t need me to tell them how frustrating this is, especially if you go beyond the scope of the gig and do more than is demanded (which is something you are sometimes made to do if you offer a proofreading service, especially when the buyer places the order without talking to you first, as it was in this case).
A Buyer misclicking and lowering the rating has already happened to me once before. Back then, I advised that buyer to write to CS to explain the situation and it turned out great, they changed the rating and I did not get in any trouble for this. After all, that’s a pretty normal thing to do on their part, right? Wrong. Turns out they should flag my account instead!
Instead of complying with the buyer’s request, they told him he “accepted the delivery and left a review that reflects his feelings and opinion about the deliver when he added the feedback”. How insightful! If you ever consider talking to any therapist, don’t. Just write to Fiverr CS and they will tell you all about how you feel and think. Real pros. You think that you rated 4.7 instead of 5.0 by mistake and want to correct that? Wrong! In reality, you thought that the seller deserves 4.7 and that is it! Don’t think otherwise. Oh, and by the way, we will flag his account! How about that?
So, there is the first part of the story. But you may ask when reading the title of this post again: “what did you mean that you stood your ground”? Well, this will be easy to comprehend for somebody who is an experienced seller on Fiverr. If you are just starting to work with a buyer, you do not really know what to expect from them. Especially if they are not very communicative and order your gigs without writing to you first in order to check if you are available, or if you are interested at all, or if what they demand from you is covered by the gig, etc. As a seller, I do not feel safe working with such buyers. They are potentially more likely to try to abuse your service. They will order a proofreading gig and send you a gibberish text spit out from Google Translate to fix, even if it is beyond fixing, even if they should your premium package, completely ignoring everything you write in the gig’s description. And then, one day, they will rate your delivery 4.7. What do you do then? Of course, you can swallow it and soldier on, fingers crossed that this does not become a habit of theirs. Who knows, maybe you will be good and they will turn out to not be the type that loves the feeling of being in control over somebody, maybe they won’t be inclined to abusing the system. The alternative: you ask them for the reason for the lower rating. Then you try to fix it. In this case, the delivery was not the problem, the misclicking was. So you ask them politely to write to CS. But what if they respond: “no worries bro i have many more [orders] to do ill give you 5 stars then :)”(sic)?
Now, here is me, standing my ground. I responded:
“Of course you do not need to do it [ask CS to correct the rating] but then I will probably not risk hurting my rating any further and will need to unfortunately cease our cooperation.”
And there you have it. The moral of the story I guess: if somebody calls you “bro” block them straight away and don’t count on CS, because they are not here to help you.