Every once in a while, I have a buyer message me about a project and then weeks later they return to ask, “Are you done yet?” to which I inform them that (1) an order was never opened, and (2) oftentimes, they never even sent the file! In rebuttal, they say: “Well, you should have reminded me! You should have followed up.”
That’s when I have to politely explain to them that this is a freelance platform and that buyers shop around. I get messages every day from interested buyers. Sometimes they order right away, sometimes it takes a few days or even weeks, and some of them, of course, choose not to order at all for whatever reason. It’s not my job to nag them and see what the status is. Sometimes buyers do send a message saying, “Alright, I’ll be in touch,” or “No, thanks,” but most of the time they just decide at a later point in time.
I know I’m not the only seller who thinks it’s unprofessional to “babysit” buyers and keep following-up with them until they say yes or no, but it never fails that a couple times each year I’ll get a buyer who basically (when it comes down to it) forgot to order and comes back trying to blame me and say it’s my fault because I should have chased them down and taken their money.