Hi community! Im having a problem with a client. Im new in fiverr, this is my 9th order.
I will really appreciate if you guys could read this and give me your opinion. This is the whole story:
He contacted me 3 weeks ago to see if i could make a 4 page example for a brochure design. Since im new i accepted. He insisted that i sent him the source file which i thought it wasnt necessary so i just sent him a pdf. He contacted me 3 days ago with my pdf with some filters attached on (weird) and asked me to do the gig which i accepted. Total of 20 pages, but the word file with the text he sent me was more than that + all the photos. So it was really hard to make all the information enter there. I offered him that i could do the extra pages for free so that his brochure looked good but he didnt want. After the second draft he really really insisted that i sent him the source file without delivering the order. He gave a lot of explanations insisting that he was not going to steal my work, that he had principals, that he could have done it with the draft, blah blah blah. Which i found all this explanation and demand really weird. I sent him the source file delivering the order but telling him he shouldnt worry that i will finish the gig ofcourse. Its been 3 days and its a nightmare. The client is changing things all the time going backwards and foward, he is sending me messages every half a hour from 8 am to 1 am, hes being rude all the time and treating me as if i was stupid. I had all good experiences in this platform and i been doing this for more than 10 years, so i dont think im doing things the wrong way.
What do you guys think about this situation? I would prefer to give the money back and let him the work for free. I dont wont him to damage my reputation since i dont have a lot of reviews yet. I really cant deal with this guy anymore
Thx a lot for reading!