I’m sure it does. I am just explaining to you that Fiverr’s position is that buyers can review based on how they feel, not how you feel. Even if the buyer entirely misunderstands the system, that’s true. I had a buyer who gave me a lower review based on communication and the buyer’s reason was that the Fiverr app malfunctioned during our communications. That wasn’t my fault. Fiverr still said that the buyer’s review had to stay.
If you want to risk getting your account banned or getting a warning, then feel free to ask the buyer to change the review. If you don’t want to take that risk, ask Support first. Your choice.
Edited to add: It looks like the OP decided to contact Support first. All I am doing is offering advice based on years of experienced with Fiverr staff.