A few weeks back, I was in need of a couple of apps for one of my businesses and trusted one seller that was able to provide past work samples which came very close to what I needed to work on my project.
Frankly, I did not use the cheapest gig and expected good work. After several days I placed my order (the seller was terribly sick, hence the delay), I received the initial draft of the design as a delivery forcing me to accept or request a revision. Apparently the order has been delivered “by mistake” but even worse than that, the design was so bad that I was convinced he used crayons.
The gig included the source code but for some reason the seller wanted me to complete the order before he would send me any codes. I set him straight about that one and finally received the apps and codes to look at before accepting anything. Turns out, the apps are from an already published app called “taxi” hence me having “delivery boy”, “route-planning”, “driver-routes” etc. all over within the codes (I ordered a simple music app, completely unrelated to any taxi deal). Along with that mess he did not include the main part of the app which handles all of the requests between app and server (missing endpoints), making it completely non-functional and it turns out, he “forgot” to include that part of the code - which is basically the most important part. So I thought that was already bad enough but taking a closer look, the app itself needed permission to manage and make calls. Never in my life have I came across any music app that needs to call someone, but whatever.
Also, the code is so poorly written and there are some serious vulnerability concerns which I am not sure about, if they are there for malicious reasons or if the “developer”, who seems to outsource, just codes so poorly. Generally, he allows any app-user (not just the admin) to upload ANY type of file - meaning someone could easily inject a shell and run some serious scripts, spyware, malware, you name it - the sky is the limit. Throughout the last few weeks, I asked for a cancellation twice (once already as soon as I had seen the crayon draft of a design) but of course he would insist on continuing this job and declined to cancel.
I wrote CS about all of this, leaving no detail out and asking them to look into it but all I received was one of these copy and paste responses including the info that I can still request a cancellation and work it out “amicably” with the seller.
So here I am, I am a seller and a buyer at the same time and I must say I am not sure anymore if any party is being protected and I value all of you out there in the forum who face chargebacks on a regular basis but honestly, I as a buyer do not see any attempt by fiverr to fix anything. So as a buyer I have the choice to support a scam or to dispute my order beyond fiverr.
I am not a coder, I understand generally what a code does and am good enough to look up functions - on top of having issues with the seller, I engaged a second developer outside of fiverr to fix whatever needs to be fixed and even he is coming to his limits and wants to trash the entire code because it would be easier to rebuild it from scratch. Note, I already paid well over $800.00 just to have a second dev go through the code, provide me with reports and fixes.
Sorry for the long post, just needed to rant a bit