I thought I should order some art from this person a while ago, but the prices were outside of my range back when I first messaged them. I expressed this and we parted ways for a while. A few months go by and they contacted me asking if I had any work for them. Long story short I eventually agreed to get something worth $40 instead of the initial $120- lineart instead of a full body with color. I found it difficult to say ‘no’ as I like supporting artists but in hindsight, I should have stuck to my guns.
I asked for sketches along the way SEVERAL times, even when they asked for an extension but got NOTHING. Two days before the due date they send me this monstrosity. I also pasted the initial ‘reference’ I used when we started the order. The bottom image is the one they stole off the internet and heavily edited.
They claimed this was a draft sketch!? Seriously…
Now, prior to this, I was talking to my artist friend and upon looking at this seller’s gigs she mentioned there was something ‘sketchy’ about their artwork. We decided to reverse image search their pictures but they didn’t come up so I was still holding on to hope. When I received my ‘order’ I knew there was something 100% wrong. Another friend said I should flip the images and try searching for them again. Lo and behold! I found 99% of the original artists and contacted them in private about the art theft.
I also called out the seller because I also found the original art which they stole for my request, seen above.
I then went to customer support and reported them, with screenshots of their stolen art + the original art. I disputed the order and the reason I gave was that the seller was a scammer with additional proof of the original artwork used for their gig. The seller denied my request, but they made a new one themselves. Their reasoning was “The requested service wasn’t included in the original order”.
As you can see, there’s a lot of back and forth. What should I do in this instance? Of course, I want my money back, but I don’t want customer support to see their reasoning and leave it at that, since it’s false. I want them to see my reasoning and take this user down before they scam someone else.
Again, I also submitted a ticket, but I don’t know how responsive support will be in this case.