I need to vent because for the first time here I’ve had a truly horrid experience with a buyer. Who is actually a seller. Basically, they re-sell their transcription jobs via the buyers request section. I have seen this person posting buyer requests (often multiples at a time) and figured they must be reputable if they get that many orders. So I applied for a couple of gigs and didn’t get one until last night.
After some back and forth, we agreed I’d do an audio edit of a transcript. The first red flag. She orders the wrong gig instead of the custom offer I sent her. Admittedly, she told me the transcript was done by a machine and perhaps it was my error for not realizing that meant it was complete crap. Once I got into the transcript and realized I’d be recreating the whole thing from scratch basically I seriously thought about cancelling the order. The only reason I didn’t cancel is because she told me she’d already been cancelled on by another seller for this same project (and understandably the original transcript was beyond redemption and should’ve just been scrapped).
So six hours later and two pass throughs with the audio (which of course was not perfect) I send her a transcript where more than 90 percent of the original text has been corrected and grammar correct. Six hours of work for $5. This project should’ve taken no more than 90 minutes for a real audio edit with a real transcript. I literally audio edit five transcripts in a six to seven hour period for my regular clients.
Does she accept the transcript and say thanks? No… she sends me a bunch of demeaning messages claiming the transcript is completely useless and she’ll have to re do the whole thing??? She also insists I didn’t do all these formatting details that I have never seen in a speech transcript in the three years I’ve been working with them. And does she wait for me to reply to her messages or even offer to correct some of the issues she wants. No she requests to cancel the order.
This is where I get livid because we both know that transcript is in damn good shape and she got what would usually cost at least $40 if she’d paid for it through my regular gig. She knows she’s passing my version of the transcript on to the client because it’s clear, coherent and good to go. But she wants to quibble over $5. I don’t think she ever had the intention of paying for it. And now I wonder if the reason she so often (multiple requests per day) has to resort to buyer’s request is because she keeps doing this to other sellers and therefore has no one who wants to work with her repeatedly.
Ugh!!! Just needed to rant because I wasted six hours of my life trying to be a decent person and help another seller out and got totally screwed as a result.