Scam Buyer issue

[syedaliamaar]

Recently, I created a website for a buyer on fiverr. It took me 7,8 restless days to complete it. But in the end when I delivered the website. The buyer requested a cancellation stating that my hosting is blocked because you put virus in it. He also changed the passwords for hosting and wordpress. What do I do now? Helpless… The story doesn’t end here. He has contacted fiverr against me for asking about some proofs. Anyway…It is too heartbreaking. (Already contacted CS)

[anon17757046]

Hey there syed,

That’s very unfortunate to hear. However, the buyer is entitled to issue a cancellation if he/she is not happy with the service provided. You can have a customer support review the case but if that doesn’t help there’s not much else you can do.

In future cases you might want to set up milestones (i.e. deliverables) so you can deliver parts of your projects at a small % of the total price. This way you might have avoided getting the entire order cancelled?

[meldawn9]

Contact customer support again with screenshots and links to prove that your client is still using your work. Usually they’ll put the money back in your account.